Privacy Policy

Last updated: September 18, 2025

1. Information We Collect

As a professional broadcasting platform, we collect various types of data to deliver and optimize our services:

  • Account Information: Business name, contact details, billing information, and authorized user accounts
  • Broadcast Data: Stream metadata, broadcast schedules, content categories, and audience targeting preferences
  • Analytics Data: Viewer statistics, engagement metrics, geographic distribution, and performance indicators
  • Technical Data: CDN usage, bandwidth consumption, encoding settings, and API access logs
  • Communication Data: Support tickets, business correspondence, and service feedback

2. How We Use Your Information

We use collected information to deliver professional broadcasting services and enhance your experience:

  • Manage and optimize your broadcast infrastructure
  • Provide real-time analytics and performance insights
  • Ensure content delivery network efficiency
  • Generate detailed audience reports and metrics
  • Provide technical support and troubleshooting
  • Comply with broadcasting regulations and standards
  • Improve our platform's features and capabilities

3. Information Sharing

We share information only as necessary to provide our broadcasting services:

  • CDN Partners: Technical data required for content delivery optimization
  • Analytics Providers: Aggregated metrics for enhanced reporting capabilities
  • Payment Processors: Billing information for subscription management
  • Legal Compliance: When required by broadcasting regulations or law enforcement
  • Service Providers: Third parties who assist in platform operations under strict confidentiality agreements

We never sell your broadcast data or viewer information to third parties.

4. Data Security

We implement industry-leading security measures to protect your broadcasting operations:

  • End-to-end encryption for all broadcast streams
  • SOC 2 Type II certified infrastructure
  • Multi-factor authentication for account access
  • Regular security audits and penetration testing
  • Distributed denial-of-service (DDoS) protection
  • 24/7 security monitoring and incident response
  • Secure API endpoints with rate limiting

5. Data Retention and Your Rights

We retain different types of data for varying periods based on business and legal requirements:

  • Broadcast Analytics: 24 months for historical reporting
  • CDN Logs: 90 days for performance optimization
  • Account Information: Duration of service plus 12 months
  • Support Communications: 3 years for service improvement

You have the right to:

  • Access your broadcast data and analytics
  • Export your data in standard formats
  • Request deletion of non-essential data
  • Opt-out of non-critical data processing
  • Receive notification of any data breaches

6. Cookies and Tracking Technologies

We use various technologies to enhance your broadcasting experience:

  • Essential Cookies: Required for platform authentication and security
  • Performance Cookies: Monitor platform usage and optimize loading times
  • Analytics Cookies: Understand feature usage and user preferences
  • Session Storage: Maintain your broadcasting settings during active sessions

You can manage cookie preferences through your browser settings, though some features may be limited.

7. International Data Transfers

As a global broadcasting platform, we process data across multiple jurisdictions:

  • Primary data centers in the US, EU, and APAC regions
  • GDPR compliance for European broadcasters
  • Privacy Shield and Standard Contractual Clauses
  • Data localization options for specific regions
  • Cross-border transfer mechanisms compliant with local laws

EU Data Protection Representative: BroadcastFrighten EU Rep, Dublin, Ireland

8. GDPR Compliance for International Broadcasts

For our European broadcasters and audiences, we ensure full GDPR compliance:

  • Legal Basis: Legitimate interests for broadcasting services, consent for marketing
  • Data Protection Officer: [email protected]
  • EU Rights: Access, rectification, erasure, portability, and objection
  • Automated Decision Making: Limited to content recommendation algorithms
  • Complaints: You may lodge complaints with your local supervisory authority

9. Changes to This Policy

We update this policy to reflect changes in our broadcasting services or legal requirements. Material changes will be communicated via:

  • Email notification to account administrators
  • Platform dashboard announcements
  • 30-day notice period for significant changes

Contact Our Privacy Team

For privacy-related inquiries or to exercise your data rights:

Privacy Team: [email protected]
Data Protection Officer: [email protected]
Legal Compliance: [email protected]
Security Incidents: [email protected]

Response time: Within 48 hours for general inquiries, 24 hours for urgent matters